We Humans Require Understanding…Or…Err On The Side Of Mercy!

I began working as a supervisor over 40 years ago.  One of the first precepts of leadership that I learned was to exercise patience with my colleagues and to empathize with their points of view.


I recently heard a presidential candidate say, when asked if she had thrown a file at a member of her staff, that she demanded a lot of herself and that she had high standards of job performance for those who worked for her.  That would a faulty ruler…or a poor measurement of performance progress!


It is folly to judge others by your ambitious job performance.  Many leaders are driven to success and the subsequently are paid accordingly for their additional duties.  While many of their colleagues may be more focused on valuable support functions to enable the leader to be, great!

Some of the most adept leaders, as regarding the handling of power, are those that lead their group without anyone realizing that they are being led!

adult building business clean

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A natural leader will cause those associated with them to want to follow them because where they are going is; exciting and enriching and a path that has a rightness to it!


Another valuable precept that I discovered, early on in my supervisory/management/administrative career is that I was surrounded by people that were smarter than I and that understood many issues better than I did and that were willing to help me if I just asked.

When an organization, whether a business or a housekeeping department or a church, experiences the miracle of everyone pulling in the same direction and understanding that their thoughts and ideas are as valuable as anyone in the group…you have a dynamo that can not be stopped!

beautiful clouds country dark

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For thirteen years in Building Services I understood what the magnificent feeling of working in a cohesive organization felt like!  Everyone was accountable for the success of our custodial department and I, as the superintendent, was captivated by the awe and wonder of the majestic cleaning that my colleagues performed!


For five years, as the president of the civil service council,  I experienced what it looks like to have item after item, that the Council brought forward to the Chancellor…accepted by him and resounding to the benefit of all civil service staff!  Our group worked as one unit with the mission of uplifting the lives of our colleagues…and it happened!

An important truth to remember, when you are attempting to lead a group…is to know your audience.  On my first, third shift, custodial crew I had two men who were in their 60’s.  One of the gentlemen had worked a career for Martin Oil Company as their Business Manger and the other had been a salesman for Bluebell Packing House of DuQuoin, Illinois.  I did not need to demonstrate to these, professionals, what it meant to produce a stellar housekeeping product!  Instead, I worked to be worthy of their approval and the right to be called their supervisor!

All of us…screw up!

Everyone has bad days…I have had bad years!  Everyone desperately needs mercy!


In interpersonal communication small problems will remain small…if they are dealt with expeditiously.  It is when they are left to fester and grow for years and then, suddenly, an attempt is made to fell a giant Sequoia with a dull ax…that disaster ensues!

‘You would be amazed at what can be accomplished as long as you do not care who gets the credit!’






2 responses

  1. Regardless of how angry one can be at a junior personnel, throwing of anything or object at that person despite how silly or inept the person is, is a big NO NO. It also reflects back at the supervisor for not teaching or training that junior personnel well. In your line of work, doing custodial services is a thankless task. Few would stop to say thanks. I make it point when I visit the public malls’ facilities to stop and thank the elderly person taking care of the washroom and offer her a small tip to have a cuppa coffee on me or a bowl of noodles. Why? I could be doing her job in the future as I age and what’s more, she has mobility that keeps her active to do cleaning whilst I am unsure if I will have mobility to do it. I might not be able to do it! What I like about your posts is that you acknowledge those you supervise and take them under your wing. This is is precious as you lead by example, giving care and concern when you need to. It shows your humanity, humility and care for all. Sorry this is a bit of a lengthy comment, but I felt the need to share. Good post!

    1. Thank you my friend, you are too kind! 🌞

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